A hand with a burgundy-painted thumbnail holding a single golden silk thread in front of worn punched cards from a Jacquard loom, in soft window light.

Note: The Human Who Stays — On AI, IKEA, and the future of the sales floor

— Laura Achrem

When an AI assistant took over almost half of IKEA's customer questions, the company didn't reach for layoffs. It trained 8,500 of those people to design rooms instead. I keep thinking about that choice, about the silk weavers of Lyon who burned the first programmed looms, and about the sales floor in luxury, where the one thing a machine can't do may soon be the only thing worth paying for.

October 2026. A single silk thread before the punched cards of a Jacquard loom. AI-generated image, art direction and edit by Laura Achrem.

 

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